— The Easy Farm Websites Team

Support

We like hearing from you and are here to help!

(844) 925-7222

Normal office hours are 9am-5pm Monday-Friday, EST. If you leave a message, your call will be returned in 1 business day or less.

Email Us

This is the best way to reach us, especially outside of normal office hours or on holidays.

P.O. Box 133
Curtisville, PA 15032

Send any business-related correspondence here. For check payments, please call or email for mailing address.

Support provided by Openherd, our parent company.

Frequently Asked Questions

Try looking over these answers first. If you don't find what you're looking for, please get in touch with us.

Browser & Operating System

What browser and operating system am I using?

Go to www.whatsmybrowser.org and it'll tell you. Then if our support team need this information just click the Copy button and send this information to us.

How do I make sure I'm using the latest version of my browser?

Go to www.whatsmybrowser.org. You'll be provided with easy upgrade or alternate browser installation links.

Why do I need to upgrade my browser?

Web standards and technology are constantly changing and improving, so in order to be able to view all website content the way it is intended to be seen and for full functionality of features, you should keep your browser up to date.

Getting started with Easy Farm Websites

How do I get my new website set up?

Getting your web site set up is easy and only takes a few minutes.

Simply go to Plans & Pricing, select the plan you want, and follow the on-screen steps to create your acount.

Once you have created your account, go to the Website Settings page and enter your Personalized URL in the box and save (to set up your custom domain, please get in touch with us).

Finally, go to the Website Designs page and select the design you'd like to use for your new site. This will bring up your new website and completes the setup!

How do I add information and photos to my home page?

Go to the 'My Farm' tab in your account and click 'My Farm Home Page'. Fill out the information and upload your logo and photos and save. This will automatically update your website's home page.

How do I start building my animal sales lists?

Go to the 'My Farm' tab in your account and click 'My Herd'. Click the 'New Animal' tab, add your animal's information and photos, and save. Your sales lists will automatically build as you add animals.

How do I add products to my online store?

Go to the 'My Store' tab in your account and click 'My Store Items'. Click the 'New Product' or 'New Service' button and add the item's information and photos. Your store sales lists will automatically build as you add items.

My Account

I forgot my password.

Go to the Password Reset page, enter your account email address, and a reset link will be emailed to you. Then return and sign in in using your new password.

I've reset my password but I still can't sign in.

If you are getting an error message:

  • Make sure you are entering your username/password correctly - they are case-sensitive.
  • If your browser is using a saved password to automatically log you in, it may be using old information. Try turning off saved passwords/autofill in your browser and manually entering your login information.
  • Your account may have become locked out because of too many unsuccessful login attempts. Please contact us for help.

If you don't see an error message after clicking the Sign In button and the username/password boxes go blank:

  • This can be because your browser is trying to use a saved password and this feature is not interacting properly with our login page. Try turning off saved passwords/autofill in your browser and manually entering your login information.
How do I check to see if I've received any enquiry messages?

In your account, go to the 'My Account' tab and click 'My Messages' (or click 'My Messages' in the account menu drawer).

How do I change my account email address?

In your account, go to the 'My Account' tab and click 'My Account Settings'. The email address you enter here is where account notifications, payment receipts, and other communications are sent.

How do I update my billing info?

In your account, go to the 'My Account' tab and click 'My Account Settings'. This information is only used for billing purposes. For your security we do not store credit card information.

To update the contact information for your website, go to the "My Farm" tab and click 'My Farm Home Page'.

How can I get receipts of my purchases?

In your account, go to the 'My Account' tab and click 'My Receipts'.

Editing Website Navigation

How do I add a page/tab to my website navigation?

First, you must have a page to link up. Animal and store pages are automatically created. If you need to create a new informational web page, go to 'My Pages.'

In your account, go to to the 'My Website' tab and click 'Edit Navigation'.

  • To make your page a main navigation tab, click + and select your page from the menu.
  • To make your page a sub-menu link under a main navigation tab, hover your mouse over the tab you want to link your page under and click + and select your page from the menu.
  • When you have made all the edits you want, click the 'Save & View' button to apply the changes.
Can I create sub-sub-menus?

No. The main navigation can only be one level deep. This keeps the user experience optimal.

If you want to have child pages linked under a sub-page, in 'My Pages' edit the child pages and from the 'Page Level' menu, select the page that will be the parent page.

Example: Resources (main tab) > Events (sub-menu link) > Breeding Seminar, Farm Open House (child pages)

In this example "Breeding Seminar" and "Farm Open House" would be assigned the Page Level of "Events." This will insert links for these pages in a navigation panel on the "Events" page.

When I view my website, a tab is missing or wrapping onto a second row

Your website's individual design will determine how much space is available to accomodate your tabs. If a tab is missing or has wrapped onto a second row you can either:

  • Reduce the number of tabs by combining tabs and creating sub-menu items instead.
  • Shorten the text for each tab. Ideally you should aim for one word or two short words. For example, "Upcoming Events" could be shortened to "Events".
Why can't I edit my "Home" tab?

The "Home" tab can't be edited as this is how visitors navigate back to your home page.